Intake adapters
Organize channel authorization, message intake, media handling, and retry behavior.
Developers / API
Build a clear, traceable architecture for integration
Connect channel adapters, identity mapping, event flow, callbacks, and security governance in one technical framework.
Integration architecture
Keep data clear as it enters, moves, and synchronizes
Organize integration around sources, identity, events, and outputs so external conversations map cleanly to internal work.
Events and identity
Connect external conversations, customer references, messages, and internal work items.
Outputs and callbacks
Connect state updates, business callbacks, audit records, and downstream synchronization.
Event structure
Connect channels and work items through one event model
Source, identity, service events, and operational outputs form a traceable backbone across adapters, queues, and tickets.
Engineering focus: Design around idempotency, retries, permissions, encryption, and auditability.
01 CHANNEL SOURCE Authorization · intake · media handling 02 IDENTITY MAP Customer · conversation · message context 03 SERVICE EVENT Queue · owner · state transition 04 OPERATION OUTPUT Callback · audit · downstream sync
Channel adapter → Conversation → Service queue
Developer implementation path
Turn integration needs into an executable technical plan
Map sources
Channels, event types, and authorization methods.
Align identity
Customer, conversation, and ticket references.
Design resilience
Retries, deduplication, timeouts, and manual fallback.
Secure operation
Logs, audit, permissions, and retention.
Build every channel integration around one service model.
Align channels, identity, events, callbacks, and security requirements in one integration plan.